Teaching team coordination and communication skills is difficult, but critical in organizations. The Team Coordination Games Project (TeC) designs games from a grounding in practice to teach and enhance these skills. We investigate real-life team coordination practices and integrate results into game designs. Participants play team games that require them to coordinate and communicate with one another to succeed.
The basis of the TeC project is grounded in work and teaching practice. Part of the project conducted ethnographic inquiry into the processes of team coordination in fire emergency response at the Emergency Services Training Institute. Investigations at the school have uncovered significant details of how emergency response work is coordinated in practice, and these details are integrated into game designs.
Data suggest the concept of non-mimetic zero-fidelity simulation: an operational environment that requires the use of abstract skills without all of the concrete elements of the mimicked environment. Zero-fidelity simulation allows learners to practice a subset of important skills in a different way that is quick and easy to develop. Creating games around such simulations adds engagement and competition, encouraging students to practice.
Based on the data, we distribute information among team members and develop roles for the players. Each team member has different information presented in different ways. All of the information is essential to success, so players communicate, learning to efficiently provide their teammates with the data they need. The players either take on the role of seeker or coordinator: seekers act in a virtual environment and observe a local scope, while the coordinator observes a low-detail overview and communicates. The roles are direct analogs to those of firefighter and incident commander, found in the emergency response domain.
The data further suggest that typical simulation/game setups are not suitable for encouraging team coordination. Real-life teams coordinate successfully in spite of, and sometimes because of, being geographically distributed. Team members come together and split up, sharing information face-to-face or using broadcast remote transports (radio). Multiple perspectives and backgrounds are combined dynamically, creating distributed cognition. Desktop setups require participants to be stationary: bound to their machine. Wearable systems, on the other hand, enable participants to roam the environment, naturally coming together and breaking apart.
TeC develops location-aware experiences, zero-fidelity simulation games in which participants coordinate and communicate. We have shown the success of our zero-fidelity approach through deploying the stationary game with fire emergency response students, as well as community members.
TeC is based on the open source S.IM.PL cross-language type system, which facilitates sharing data structures and instances across platforms. TeC has also spawned development of information semantics for disaster response using the open source BigSemantics software architecture, including the meta-metadata language and wrapper repository.